Private#2 of 14 in this industry2 markets
Concentrix
outsourced customer experience and contact centres (incl. Webhelp)
Revenue$9.8Bfrom a sourced record
Markets named in2across this research
Incumbent in2the one to displace
Rank in industry2 / 14by revenue
01
Where it competes
Every market in this research that names Concentrix. Where it is the named incumbent it leads the list. The entry signal is the market’s, not the company’s — it says how open that market is to someone new.
| Market | Role | Share | Entry signal |
|---|---|---|---|
| Outsourced Back Office 5611 Office administrative services |
Incumbent | — | 76% entry signal |
| Outsourced Contact Centres & CX BPO 56142 Telephone call centres |
Incumbent | — | 50% entry signal |
02
Others in Telephone call centres
Ranked by revenue. Companies that disclose none follow, ordered by how many markets name them.
| 1 | Teleperformance TLPFF | €10.2B |
| 2 | Concentrix Private | $9.8B |
| 3 | Telus Digital Private | $2.7B |
| 4 | TTEC NASDAQ:TTEC | $2.1B |
| 5 | TaskUs Private | $1.2B |
| 6 | IBEX Private | $644M |
| 7 | Alorica Private | — |
| 8 | Arise Private | — |
| 9 | Atento NYSE:ATTO | — |
| 10 | Bill Gosling Outsourcing Private | — |
| 11 | Foundever Private | — |
| 12 | IntouchCX Private | — |
| 13 | NQX Private | — |
| 14 | Startek NYSE:SRT | — |
Company details are from the search.cos database (snapshot 2026-10-18); market roles, shares and sourced revenue are from the research records linked above. Filed under the industry it serves — a software vendor sits with the industry that buys from it. Ranks convert currencies at approximate rates to put companies in order; every figure shown is in the currency it was reported in.